Asked to return but because we had taken off tags, could not get any return. If you don't feel comfortable ordering online you can private message us your best method of contact so a Bluefly member can reach out to you directly. Headquartered in New York City's fashion district, Bluefly is the original online fashion retailer. Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. 2) Select "This is a Gift return" on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. As a matter of policy, BBB does not endorse any product, service or business. Thank you for reaching out to us and we hope to hear from you soon. Fraudulent. Place the return address on the top left of envelopes. They state that their return policy is marked on the items (it is not) and we discovered that it is not marked on their invoice either. Highway Robbery- Do not return an item and expect your money back. They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers. Opinions are ours. I sent letter to their legal counsel. 2023 Bluefly Login. Sometimes it takes more than a week to get an email confirmation that your returned item was received. However, it came in a generic white cardboard box and it was badly scratched. You are using an out of date browser. The dress I ordered was never worn - I tried it on and it was too big. I will never place an order with this company again. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. All Rights Reserved. I received my order on June 3. I immediately reached out and there is nothing on their website that indicates this order cannot be modified or canceled after placed. The worst! We will be having several upgrades to our site soon, I look forward to more positive reviews in the future. They were not helpful and actually abusive. 2023 Bluefly Sloppy management and website security non-existent. Filltek provides order fulfillment and warehousing services for Bluefly. Please be sure to follow the directions given for each product you are trying to return. If your order includes several items, we may ship them separately and at different times in order to get them to you faster. Then I tried again and they stated that a return label would be at federal express . Hope to hear from you soon and thanks again. Is Shopping at Bluefly Legit? Uncovering the Truth. - pixelroo So why did it show available and make me go through all the forms and payment? This is fraud. Refer to Returning General Merchandise for information on how to create a return authorization number. The biggest problem was it didn't came with an authenticity card. Another color became available in my size so I ordered them. Do not purchase shoes from this retailer. 12605 Views. #9. I've returned items to Bluefly and didn't use DHL. How is return address specified in stack? If you checked out as a guest, pleaseclick hereto first create an account with the email address used on your order. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. Jul 04, 2014 12:31 pm EDT. Read Customer Service Reviews of www.bluefly.com - Trustpilot ?I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. I'm done! We do not accept cash, checks or cash-on-delivery (C.O.D.). Then place a new order online for an alternative product. To learn more about reviews and trust on sitejabber.com, visit our. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Could not get a return label and no phone number on their site. International Association of Better Business Bureaus. WHAT IS THE RETURNS POLICY I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Their website is so baggy, full of errors. Hopefully, they will be able to locate the package. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. i ordered a pair of $300 sunglasses from there and they broke 2 months later. Bluefly offers fast and easy online returns. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Again, we apologize with the inventory issue but it was an honest mistake which has since been corrected. Leaving customers and their staff high and dry. Please be sure to reference our Delivery Policy and how to appropriately document visible and concealed damages during delivery. Will not get my shoes in time for Christmas but ordered weeks ago. All pieces will be shipped to our shoppers with a Bluefly security tag; all returns require these tags to remain attached as a condition of the refund. I do all my shopping online and never expected something like this! For a better experience, please enable JavaScript in your browser before proceeding. Tape the return label securely to the box. Item: Jimmy Choo Romy 100 Suede Perforated Star Pointy-Toe Pump Address: 42 W 39th St, New York City, New York 10018, US Phone (212) 944-8000 . If you are dissatisfied with an item, please return the item using our easy, online return form. I'm worried now. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved.

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