0000066584 00000 n I told him that that is bath vents, not my dryer. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. Stonewater Inc Reviews - Port Neches, TX | Angi Hi Steve, I'm sorry to hear this has been your daughters experience. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! Your name * Your email address * Confirm email * Read Customer Service Reviews of www.stonewater.org - Trustpilot If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. You must do this within 15 working days of our response. All rights reserved. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. I sent an email to Stonewater this year, but never received a response. I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. 0000072804 00000 n We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. I never received another call. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb ~ Matt, I was nominated Tracy to take me through my move in and any problems I had, she was absolutely amazing! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 180 0 obj <>stream You can also read ourComplaints, Compliments and Comments Policy and our Compensation Policy for more information about how we deal with complaints. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! I understand it must have been quiet frustrating. For more information, visit our website at www.stonewater.org. We never leave a job unfinished, or a customer unsatisfied with our level of service. We use dedicated people and clever technology to safeguard our platform. Revealed: Housing Ombudsman names landlords in latest complaints 'communal heating'? Tracey has been a great help. We wish you well for your new home :). We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. From start to finish, the agent who handled my move has been nothing but helpful. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. startxref The Customer Complaint Panel - The Stonewater Customer hubb !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. You can make a complaint in any of the following ways: This form will not work unless you enable cookies. 0000014031 00000 n 0000000832 00000 n Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. I will miss my weekly updated with Tracey you have been truly amazing and supportive. What a wonderful review. People are so lovely and really helpful. We offer a wide variety of financing options and stand behind our services with a variety of warranties. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Repairs and maintenance - Stonewater To be called or to. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. there is no communal heating! If everyone was like her the world would would be a better place. Family owned & operated. We also ensure all reviews are published without moderation. Enter a zip code and get matched to businesses near you. This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? 0000003570 00000 n They did say they would fix the rafter, but as of today it has not been done. Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! When they did, they pulled my dryer vent pipe loose inside the wall. I'm glad everything has gone smoothly for you :) ^Jade. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel.

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